Privacy Policy
Contents
- Introduction
- Changes to this privacy policy
- What information do we hold on to?
- What do we do with the information we gather
- Security
- The use of cookies
- Links to other websites within our own website
- Controlling your personal information and your rights to access your personal information
- Change Record
1. Introduction
This privacy policy sets out how Petslove.uk uses and protects any information that you provide. It tells you what information we collect about you, how we may use it, and the steps we take to ensure that it is kept secure.
We also explain your rights and how to contact us.
Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.
2. Changes to this privacy
Petslove.uk may change this policy from time to time. If we decide to change our privacy policy, we will advise you and make you aware of the information we collect, how we use it and under what circumstances we disclose it.
This policy is effective from 28 August 2024.
Any revised policy will apply only to data collected after the new policy comes into effect.
3. What information do we hold on to?
We may collect the following information:
- Name
- Contact information including email address
- Demographic information such as County or postcode
4. What do we do with the information we gather
We may use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested, and for administration purposes with your consent.
- To confirm identification when you contact us
- To keep you informed of any special offers or promotions that we believe might be of particular interest to you
- To communicate with you if any products or services you have requested are unavailable
- To review the conduct of and to administer/operate your accounts
- For statistical analysis, including automated techniques
- For record-keeping purposes
- For market research
- To track activity on our website
- To improve and monitor our customer service to you
- The prevention of crime and fraud
- For any other purposes deemed necessary for business
5. Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
6. The use of cookies
Cookies are small data files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.Petslove.uk uses cookies for a variety of reasons, such as to remember your preferences when you visit our site, tailer your visit or monitor traffic to enable us to improve our site.
7. Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please send a message to contact@petslove.uk . We will promptly correct any information found to be incorrect.
8. Links to other websites within our own website
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
9. Controlling your personal information and your rights to access your personal information
We will never sell, distribute or lease your personal information to third parties, we will only pass on your personal information if we are required by law to do so, with your consent.
You may request details of personal information which we hold about you under the Data Protection Act 1998 and GDPR 2018.
You have a right to receive a copy of the persona data that we hold about you.
To obtain a copy of the personal information we hold on you, please write to contact@petslove.uk and request a Subject Access Request Form.
10. Change record
Last update: 28 August 2024
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